East Suffolk Services Ltd

East Suffolk Council will be ceasing its operational contract with Norse on the 30th June.  To deliver its waste management and street scene services in future the Council has set up an arms-length Local Authority Trading Company (LATCo) called East Suffolk Services Limited (ESSL).  The company will be wholly owned by the Council and will begin operations on the 1 July 2023. 

The Council has also appointed a new Strategic Waste Team to be responsible for the development of future strategies for waste collection, recycling and street cleaning and the future contribution of council-owned open spaces to the green and health agenda.  The team will also be responsible for management of the service contract the Council will have with ESSL. 

The Council will continue to work closely with Town and Parish Councils on the delivery of these key services so we would like to introduce ourselves to you. The Team is managed by Robert Stammers, the LATCo Partnership Manager, and two Contracts Managers, Kate McFarland and Laura Hack.  You can contact us through our team email address: operations@eastsuffolk.gov.uk 

Your town or parish council may have a direct contract or service agreement in place with ESSL going forward for land that you own, and, in this case, you will continue to have a direct contact with staff at ESSL for this aspect.   

Our role is to manage day to day service issues, including any queries, complaints and issues from the town and parish councils relating to the services that East Suffolk Council provide through ESSL.  This ranges from household waste collection, litter bins, recycling banks and street cleansing, to public conveniences, maintenance of carparks and playgrounds and CCTV.    

There are reporting mechanisms for many of these areas online, but if you have ongoing issues or queries, please feel free to contact us directly using the email address above. 

We have included links for you below that you may find useful – reporting through these mechanisms helps us to capture all the relevant data: 

Waste and Recycling

 Household waste bin collection days



Updates on waste collection delays



Glass recycling Points



Bring Site Points




 Flytipping, litter and abandoned vehicles

 Reporting a fly-tip or littering incident



Reporting an issue with a litter or dog litter bin (not emptied or broken / missing / vandalised)



Community litter picks


Abandoned Vehicle reporting


 Public realm and grounds maintenance

 Reporting an issue with a public toilet



Pardon the Weeds – areas of biodiversity

Pardon-the-Weeds-campaign-information.pdf (eastsuffolk.gov.uk)


Grass cutting FAQs



Reporting an issue with a street name plate

Report a damaged or missing street name plate - My East Suffolk

 You may also find the link to our online land mapping system useful, as this  shows areas owned by East Suffolk Council: East Suffolk mapping system 

Suffolk County Council also have a mapping system to show which roads and footpaths they have adopted: https://www.suffolk.gov.uk/roads-and-transport/highway-maintenance/road-adoption/highways-and-private-roads